Refund Policy

📄 Refund and Exchange Policy

Our Commitment:

As we partner with Printful for our print-on-demand services, all products are custom-made and produced specifically for you once an order is placed. Due to the custom nature of our products, we do not offer refunds or exchanges for "buyer's remorse."

1. Conditions for Refund or Replacement (What is Covered):

We happily offer a free replacement or full refund in the following circumstances:

  • Damaged or Defective Item: The product arrived broken, faulty, or damaged.
  • Misprinted Item: The design, size, or placement of the print is significantly incorrect or defective.
  • Lost in Transit: Your package was lost by the courier during shipping. (Claims must be submitted within 30 days of the estimated delivery date).

Claim Submission Deadline: All claims for damaged, defective, or misprinted items must be submitted within 30 days of receiving your product.

2. How to Submit a Claim:

To submit a claim for a covered issue:

  • Please contact us immediately via email at [Insert Your Customer Service Email Here] or through our contact page.
  • Include your Order Number in the subject line.
  • Provide a clear explanation of the issue.
  • Attach clear photographs of the damaged or defective item and the original packaging.

We will review your claim and notify you of the approval or rejection of your replacement or refund request.

3. Conditions Not Covered (No Refunds/Exchanges):

We cannot provide a refund or exchange for the following reasons:

  • Buyer's Remorse: Changing your mind, disliking the color, or no longer wanting the item.
  • Sizing Issues: Ordering the incorrect size. (We recommend reviewing our size charts carefully before purchasing).
  • Incorrect Address: If an order is returned due to an incorrect, incomplete, or unclaimed address provided by the customer, you will be responsible for the reshipment costs.

4. Returns and Return Address:

  • Returns are automatically routed to a Printful facility.
  • Items returned due to non-delivery (e.g., wrong address or non-collection) that are not claimed or reshipped within 30 days are typically donated or destroyed by Printful.

5. Your Responsibility (As the Seller):

Please note that this policy governs the terms under which we (the shop) will process refunds based on Printful's service. We encourage customers to contact us first with any issues.

What to do next:

You can now copy and paste this text directly onto your Shopify Refund Policy page. Don't forget to replace the placeholder [Insert Your Customer Service Email Here] with your actual email address.